FAQs

What is your returns and exchanges policy?

Return and exchange requests can be made within 30 days of purchase.
Items must be returned in original condition, unworn, unused and with tags attached.
For full details, please view our Returns & Exchanges Policy.

I haven't received a tracking number

Orders are packed and dispatched within 1–2 business days.
Once your order has been shipped, you'll receive a tracking email. If you haven't received tracking information after 2 business days, please get in touch with us

My order hasn't arrived. What should I do?

For New Zealand orders, please allow up to 7 business days for delivery.

For Australian orders, please allow up to 14 business days.

If your order hasn't arrived within these timeframes, please contact us and we'll be happy to help.

How do I find my size?

You can find our full sizing information on our Size Guide page.

If you're unsure which size to choose, feel free to contact us before ordering and we'll do our best to help you find the right fit.

Are your tights squat proof?

Yes! Our tights and shorts are designed to be squat proof, so you can move with confidence whether you're at the gym, training, or going about your day.

Do your tights and shorts have pockets?

All of our tights and shorts feature double side pockets designed to fit most smartphones and everyday essentials.

Are your tights high waisted?

Yes. Our tights and shorts are designed with a supportive high-waisted fit to help you feel comfortable and confident throughout the day.

How should I care for my activewear?

For best results:

♡ Wash in cold water
♡ Wash inside a garment or wash care bag where possible
♡ Hang to dry
♡ Do not tumble dry
♡ Do not iron
♡ Do not dry clean

Following these care instructions will help keep your activewear looking its best for longer.

An item was missing from my order

If something is missing from your order, please contact us within 14 days of receiving your parcel and we'll investigate it for you as quickly as possible.

I still have a question

We're always happy to help.

Contact us via our Contact Us page or email us directly at hello@sweat-sisters.com and we'll get back to you as soon as possible. 🖤